FAQs & Returns

Returns & Refunds

Because our products are made to order, we do not accept returns or exchanges unless there is a production error, misprint, or damage in shipping.

    • Damaged / misprinted items: Please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll arrange a replacement or refund.

    • Wrong address provided: If you entered an incorrect shipping address, we cannot guarantee a refund or replacement.

    • Lost in transit: If your package never arrives, reach out to info@aviation.com and we’ll investigate with the carrier.

  • Buyer’s remorse / sizing errors: We cannot accept returns for size changes, style changes, or other preference issues.
 

Frequently Asked Questions

What is the UDS Store?

The UDS Store (Cargo Bay) is the official storefront of UDS Aviation. We offer unique aviation-themed prints, apparel, and accessories produced in partnership with Printful, our on-demand production and fulfillment provider.

How are items made?

Every item is made to order. Once you place your order, it goes into production at one of Printful’s global facilities. This ensures you receive a fresh, high-quality product without unnecessary overstock.

Where do you ship?

We are shipping to the US for Q4 2025 and eventually worldwide. Printful operates fulfillment centers across the US, Canada, Europe, and other regions to minimize shipping times.

How long does shipping take?
  • Production: 2–5 business days
  • Shipping: US orders usually arrive in 5–10 business days. International orders vary by destination and customs.
Will I receive tracking?

Yes. You’ll receive an email with tracking details once your order ships.

Do you offer exchanges or returns?

Because every item is custom-made, we don’t accept returns or exchanges for buyer’s remorse, size changes, or incorrect orders. Please double-check sizing and details before placing your order.

What if my item arrives damaged or incorrect?

If your order arrives misprinted, defective, or damaged, contact us within 7 days of delivery with photos of the issue. We’ll work with Printful to replace or refund the item.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay and soon Paypal through our secure checkout system.

Do you charge sales tax?

Yes, where legally required. Taxes are calculated at checkout based on your shipping address.

How do I contact support?

Email us at info@udsaviation.com

Safety & Installation Notice

Products sold as decorative wall art may include mounting hardware from third party vendors. Unless otherwise stated, prints are supplied unframed and do not include mounting hardware. The customer is responsible for selecting appropriate frames, mats, adhesives, hooks, anchors, and other mounting materials; verifying that the wall or display surface is suitable; and installing or displaying the product safely.

Do not hang framed or mounted prints above beds, cribs, seating areas, walkways, or other locations where a falling object could cause injury or property damage. UDS Aviation is not responsible for injury, loss, or damage caused by improper framing, mounting, installation, display, modification, misuse, unsuitable surfaces, or failure to use appropriate hardware and care.

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